Can I cancel anytime?
Yes. "Manage billing" on your account page opens the Stripe portal, where you can cancel
in two clicks. Cancellation takes effect at the end of the paid period — your plan keeps
working until then, and your workspace drops to Free automatically afterwards. From that
point collection pauses on every domain except the one you added first — see
"What happens when I downgrade to Free?" for the detail.
What happens when I downgrade to Free?
Your dashboards immediately show the Free window (30 days), so anything older than that
stops being readable even though it is still stored. Every domain except the one you
added first stops collecting new reports; your oldest domain keeps collecting as normal.
While you are on Free you can't add another domain either.
People you shared a workspace with lose access while you are on Free and pending invitations
can't be accepted; nobody is removed, and their access comes back by itself when you subscribe again.
The downgrade itself deletes no report data, and subscribing again reactivates the paused
domains and reveals the stored history immediately.
How does the 14-day trial work?
Your card is collected at checkout when you start a Starter or Scale trial. The 14 days are
completely free — you won't be charged until the trial ends. At the end of the trial your
card is automatically charged for the first paid period. You can cancel any time during
the trial from the billing portal ("Manage billing") to avoid being charged.
One trial per account — move from a Starter trial to Scale and the days you have left carry over.
Do I need a payment method to try Starter?
Yes — a card is collected at checkout when you start the trial. This lets us convert
your trial to a paid subscription automatically at the end of the 14 days. Cancel in
the billing portal before the trial ends and you won't be charged anything.
What happens to my hosted BIMI logo if I move to Free?
Logos you already host stay published until you delete them; uploading a new one needs a paid plan.
What happens to my data if I stop paying?
Nothing is deleted right away. Data older than your plan's window is kept for a further
60-day grace period before being purged — upgrade within that window and your full history
reappears instantly. You can also export any view as CSV at any time. Details in
Data retention.
Is there a minimum bill?
While a Starter subscription is active you are billed for at least 1 domain slot — deleting your
last domain doesn't create a $0 subscription; cancel in the portal instead. Adding and
removing domains otherwise adjusts the bill automatically with proration. Scale bills the
package price however many of its domains you use.
What happens when my package is full?
Adding the next domain shows you the next package, its price and what you'll be charged today,
prorated — nothing changes until the account owner confirms, and on a trial today's charge is
nothing at all. Starter works the same way at its fourth domain: it moves you to Scale 5, which
costs less than four Starter domains. Moving to a smaller package, or back to Starter, takes effect
immediately and credits the unused time to your next invoice — as long as your domains fit.